Refund policy

Last updated: September 2026

Digital Ebooks and Guides

Because our ebooks and guides are digital products delivered instantly after checkout, all sales are final once your download or access link has been sent. We are unable to offer refunds simply due to change of mind.

If you experience a technical problem, such as a broken link, missing file, or an order that did not arrive, please contact us within 7 days of purchase through our Contact page and we will help resolve it or resend your files.

1-on-1 Consultation

If you need to reschedule your Café Costing Consultation, please reach out as early as possible before your session so we can find a new time. Refunds for the consultation are considered on a case-by-case basis if we are unable to accommodate a reschedule.

Contact

For any order or access issue, message us through our Contact page and include your order number.